CrowdStrike
Falcon Complete Next-Gen MDR
- Continuous managed detection and response
- Threat hunting and expert investigation
- Rapid containment and remediation
- Falcon platform intelligence and automation
Managed XDR
Vectra White Glove
CrowdStrike protection, with local people who own it. White Glove is a premium service that puts skilled Vectra security specialists beside your team.
Falcon Complete protects your environment. White Glove helps you run it better.
Falcon Complete gives you global, 24×7 managed detection and response. White Glove adds a named local owner and direct access to our engineers. You also get senior help in an incident, platform tuning, reports for your executives and a plan to keep improving. It suits teams that want CrowdStrike’s managed protection with a closer, local service. We tie each security event back to your people, your processes and your business priorities.
Global MDR, local experts, one accountable service.
Falcon Complete gives you expert 24×7 oversight, automation, threat hunting, investigation, containment and fixes, all through the Falcon platform. White Glove is a local layer that makes CrowdStrike easier to use, govern, tune and fit to how you work.
Vectra
Vectra White Glove
- Named Australian Technical Account Manager
- Senior L3 triage and local escalation
- Platform tuning and security improvement
- Executive reports and direct contact
Premium support at every stage of the service.
White Glove is built on access, ownership and steady improvement - not just passing on alerts.
Ownership
Named technical lead
A dedicated Technical Account Manager is your main contact for running and improving CrowdStrike.
Operations
24×7 security oversight
We watch and escalate around the clock, backed by Vectra’s global security operations and local service governance.
Response
Senior incident support
Senior L3 specialists help you triage, investigate, contain, plan the fix and keep your people informed.
Optimisation
Platform tuning
We keep reviewing policies, exclusions and detections, switch on more modules and improve how Falcon runs.
Collaboration
Direct access to experts
A dedicated channel lets your team reach our specialists with questions, issues and security advice.
Governance
Reporting that drives action
Monthly executive reports, service reviews, trends, incident summaries and ranked advice help you decide and act.
What White Glove adds.
The exact Falcon Complete scope depends on your CrowdStrike plan. White Glove adds the local service, operations and governance around it.
| Capability | Falcon Complete | Falcon Complete + White Glove |
|---|---|---|
| 24×7 managed detection and response | Included | Included |
| Threat hunting, investigation and containment | Included | Included |
| Named local Technical Account Manager | Not included | Included |
| Direct local collaboration channel | Not included | Included |
| Senior Vectra L3 triage and escalation | Not included | Included |
| Platform tuning and module optimisation | Not included | Included |
| Local remediation guidance and follow-through | Not included | Included |
| Monthly executive reporting and service review | Not included | Included |
| Security improvement roadmap | Not included | Included |
Where White Glove fits.
The Vectra Strike Team delivers White Glove. Add it to an existing CrowdStrike environment, or include it in a new Falcon Complete deployment.
Solutions
Vectra Strike Team
Our CrowdStrike specialists, from design and rollout to SIEM migration and tuning.
Managed XDR
CrowdStrike for Small Business
Falcon, Falcon Complete and White Glove as one managed service for small and mid-sized businesses.
Managed XDR
SONAR Managed IT & Cyber Security
Service desk, IT operations and 24×7 security operations in one managed service, with CrowdStrike built in.
Built for teams that need more than a vendor portal.
Lean security teams
Add skills without having to hire every specialist yourself.
Teams that want a local owner
Work with a named Australian contact who knows your setup and your priorities.
Complex or regulated environments
Improve governance, records, escalation and evidence for people inside and outside the business.
Customers who want more from Falcon
Tune your policies and put more modules to work, instead of leaving capability unused.
From detection to business-ready action.
White Glove is the local link between CrowdStrike’s global MDR and the people in your business who own technology, risk and continuity.
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Step 1: Detect
Falcon spots suspicious activity and starts to investigate.
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Step 2: Validate
We check the security context, the assets involved and the likely impact.
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Step 3: Respond
Containment and response steps stay within the authority you have agreed.
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Step 4: Remediate
We give you clear steps to fix the problem and track what happens next.
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Step 5: Improve
We review policies, detections and controls so the same risk is less likely to come back.
Start with a conversation.
Speak to us about your cyber governance and compliance requirements.